RefundPolicy.
How cancellations, refunds, and credits work on TapNGame. Different venues have different windows — here's how it shakes out.
Venue Bookings
Refund policies for venue bookings are set by each individual venue partner. When you book a court or facility, the venue's cancellation policy is displayed before payment. Common policies include:
- Full refund if cancelled 24+ hours before the booking
- 50% refund if cancelled 12–24 hours before
- No refund for cancellations less than 12 hours before
Check the specific venue's policy in the booking confirmation screen before completing payment.
Pickup Games
When a host creates a pickup game, they may show a "cost per player" figure to indicate that participation involves shared costs (such as splitting a court rental). This figure is informational only. TapNGame does not collect, hold, or refund any money for pickup games. Any payment between a host and a player is a private arrangement settled directly between them, off-platform. Disputes about pickup-game costs are between the players involved and are not handled through this Refund Policy or Stripe.
How Refunds Are Processed
Venue-booking refunds are processed through Stripe back to your original payment method. Refunds typically appear within 5–10 business days depending on your bank or card issuer.
Disputes
If you believe you are entitled to a refund that was not processed, contact us at support@tapngame.com with your booking or game details. We review all disputes within 48 hours.
Platform Fees
TapNGame currently charges no platform fees on venue bookings. If platform fees are introduced in the future, they will be non-refundable unless the booking is cancelled by the venue.
Contact
Questions about refunds? support@tapngame.com
Sportster Technologies Inc.
Vancouver, BC, Canada